At JML Cases, every product is carefully inspected and confirmed with customers before shipment. Because we serve international clients worldwide, we have established the following policy to ensure fairness and clarity for both parties.

Order Confirmation (Important)

For every international order, we will provide photos of the actual product prior to shipment.

Shipment will only be arranged after the customer confirms the item.

By confirming the product, the customer acknowledges and accepts:

1. the color
2. the design
3. the appearance and finish
4. visible external details

Therefore, returns or refunds will not be accepted after delivery due to personal preference, including but not limited to:

1. color not as expected
2. design preference
3. texture preference
4. appearance differences caused by lighting or display screens

Because the product has already been approved by the customer before shipping, these situations do not qualify as product defects.

24-Hour Inspection & Notification Requirement

Customers are required to inspect the product immediately upon delivery.

If there are any issues, claims, or concerns, the customer must notify us within 24 hours after receiving the package.

Please send a detailed report to:

sales@jmlcases.com

The report must include:

1. order number
2. clear photos
3. video evidence (if applicable)
4. description of the issue

Claims submitted after 24 hours of delivery will be considered accepted as received in good condition, and we may not be able to process compensation or support through shipping insurance.

Shipping Damage & Insurance Claims

All international shipments are handled by third-party logistics carriers.

If the package shows any external damage upon delivery, the customer must open and inspect the parcel in the presence of the courier.

Please immediately:

1. Open the package in front of the delivery personnel
2. Record a video during unboxing
3. Take clear photos of the package and damaged areas

This evidence is required to file an insurance claim with the shipping company.

⚠️ If the parcel is accepted and signed without inspection and no proof is provided, the shipping insurance claim may be rejected and JML Cases cannot be held responsible for the damage caused during transportation.

Damage caused by force majeure events (customs handling, airline transport, logistics mishandling, weather, or other transport risks) falls under shipping insurance procedures and not product defects.

Lifetime Hardware Warranty

All JML Cases products include lifetime warranty coverage on hardware components, including:

1. latches and locks
2. hinges
3. handles
4. shoulder straps and attachment points

If any hardware component fails during normal use, we will provide replacement parts free of charge (shipping costs may apply depending on location).

This warranty applies to functional failure only and does not cover cosmetic wear such as scratches, dents, or surface aging caused by normal usage.

Non-Returnable Situations

We do not accept returns or refunds for:

1. customer confirmed products after shipment
2. subjective dissatisfaction (color, style, finish, weight, or feel)
3. minor cosmetic marks caused during transportation that do not affect function
4. normal wear and tear
5. damage caused by improper storage, misuse, or modification

Our Commitment

Our goal is not only to sell a product, but to ensure long-term protection and usability.

We carefully confirm every order before shipping to avoid misunderstandings and to protect both the customer and the seller.

If you have any concerns about a product before shipment, please inform us during the confirmation stage. We are happy to assist and clarify all details before dispatch.

JML Cases

Professional protection. Clear responsibility. Long-term reliability.